At HydroSupply, we are committed to providing fast, reliable, and transparent shipping for all orders placed through our store. Our goal is to ensure that every customer receives accurate delivery information and a smooth shipping experience from the moment an order is placed.
Orders are typically processed within 1–2 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays are processed on the next business day.
Once shipped, most orders are delivered within 3–5 business days across the United States. Delivery times may vary depending on product availability, destination, carrier operations, weather conditions, or periods of high shipping volume.
Please note that some tankless water heaters and heating systems may require freight delivery due to size or weight. In such cases, delivery times may vary slightly, and a signature may be required upon arrival.
As soon as your order has been shipped, you will receive a shipping confirmation email that includes your tracking information, allowing you to follow the progress of your delivery.
Customers are responsible for providing accurate shipping information at checkout. HydroSupply is not responsible for delays, failed deliveries, or lost shipments caused by incorrect or incomplete address details submitted by the customer.
Please note that our products are designed for professional installation. Shipping services include delivery only and do not include installation, setup, or technician services. We recommend installation by a licensed professional for safety and proper performance.
If you have any questions regarding shipping, delivery, or tracking, please contact our support team at contact@hydrosupply.shop. We are always ready to assist you.