Due to the perishable nature of fresh flowers, we do not accept returns once the order has been delivered.
However, your satisfaction is very important to us. If your order arrives damaged, incorrect, or does not meet reasonable expectations, please contact us within 24 hours of delivery.
To process your request, please provide your order number along with clear photos showing the issue.
After review, we may offer a replacement, store credit, or a refund depending on the situation.
Please note that natural variations in flowers may occur due to seasonal availability and are not considered defects.
For assistance, contact us at contact@hydrosupply.shop.