At HydroSupply, we strive to provide high-quality tankless water heaters and heating systems. Due to the nature of these products, returns are accepted under specific conditions to ensure product integrity and safety.
We offer a 30-day return policy on eligible items. To qualify for a return, the product must be unused, in its original packaging, and in the same condition as received.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. To process your request, include your order number and clear photos showing the issue.
Once your request is reviewed and approved, we may offer a replacement, store credit, or a refund depending on the situation.
Please note that products that have been installed, used, or altered are not eligible for return. As these systems require professional installation, we strongly recommend verifying compatibility before installation.
Return shipping costs may apply unless the item is defective or an error was made on our part. Original shipping fees are non-refundable.
We recommend professional installation by a licensed technician. Issues caused by improper installation are not covered under our return policy.
For return requests or assistance, please contact our support team at contact@hydrosupply.shop.